Savvy listeners to this morning's Allstate earnings call heard a lot more than just financial-performance numbers. The company's executive leadership demonstrated that technology innovation is driving strategy at a high level.
Not only did CEO Tom Wilson cite the opportunity in the "connected consumer" in noting that Allstate has "three-quarters of a million" DriveWise and DriveSense customers (the former is the Allstate-branded telematics offering, while the latter is Esurance's), but he also said: "We continued laying the foundation to reduce low value added tasks by our agencies while increasing their ability to provide trusted advice to customers."